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Terms and conditions



The content of this site is provided free of charge for information purposes only. The owner of this website endeavours to ensure that the information presented on the site is both true and accurate. However, the owner of this webstite, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.

In these conditions “the Company” shall mean Floorita srl and “you” shall mean the person,organisation, or company placing an order with the Company.

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, the Company reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.


All content included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of the Company or its content suppliers and are protected by  Italian  and international copyright laws. All software used on this site is either the property of the Company or its software suppliers and is protected by Italian and international copyright laws.

ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order on and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of the Company is strictly prohibited. FLOORITA.COM and the design logos are all copyright of the Company.


Please note: All our products are checked at various stages during manufacturing and again by a quality controller before the product leaves our warehouse. To return products for defects, incorrect orders, incorrect shipments, or any other reason, a Return Authorization ( RA ) is required. Please notify our Customer Service department to request a RA. Please provide information regarding the nature of the problem, the invoice number under which the merchandise  was purchased and the date of the invoice in question. Returns will not be authorized for merchandize shipped more than 180 days prior to notificaton. We will not accept or process any returns made without proper authorization.

Orders placed by you will not be binding on the Company or deemed accepted unless & until written acknowledgement is issued by the Company.

Any typographical, clerical error or omission in any sales literature, quotation, price list or literature issued by the Company shall be subject to correction without any liability on the part of the Company.

Unless otherwise agreed in writing by the parties, payment shall be due and payable at the time the order is placed and accepted by the Company.


We offer a free delivery service in EU with a minimum order of Euro 400. This service is a standard 9am-6pm Monday/Friday service with the courier UPS or TNT. For orders up to Euro 399 despatch costs do apply. Please refer to the following despatch costs:

Austria/Belgio/Croatia/Denmark/Germany/France/Ireland/Netherlands/Luxemburg/Monaco/Portugal/Slovenia/Spain/UK = Euro 15 per order

Czech Republic/Finland/Hungary/Poland/Slovakia/Sweden/ = Euro 17 per order

Bulgaria/Estonia/Greece/Latvia/Lithuania/Romania = Euro 20 per order

Please contact us for deliveries to: Switzerland, Malta, Norway, Cyprus, Channel Islands, Isle of Man, Scottish Islands, Scottish Highlands, Isle of Wight, Faroe Island, Gibraltar, all UK/French/Dutch overseas regions, Balearic Islands, Canary Islands, Azores and Madeira.

The Company shall reserve the right to change the delivery process and charges without notification.

Delivery shall occur when the Company or its carrier arrive at the address given to the Company at time of order. Every effort will be made by the Company to deliver goods within the period specified by the Company, however such dates will not constitute part of the contract.

The Company can accept no responsibility in the event that goods are delivered and/or left as instructed by you without your presence at the time of delivery. No claim for shortages will be accepted unless made in writing to us within 3 days from the date of delivery.

If you and/or your customer fail to accept delivery of goods when delivered  the Company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

For drop-ship deliveries ( goods despatched on your behalf directly to your customers ) the full responsibiity pass to you upon despatch ( when the carrier collects the goods at our premises ).

Risk of damage to or loss of the goods shall pass to you upon delivery. If you receive goods  visibly damaged and/or with damaged package please notify it on the carrier paperwork , take photos and inform  us immediately. Lack to do so will not enable us to claim  it with the carrier and you will be held responsible for the damages. No claim for damage will be accepted unless made in writing to us within 3 days from the date of delivery.

Product General

The terms and conditions of the manufacturers guarantee cover all products supplied  for a period of 180 days. This guarantee specifically excludes faults caused by accident, neglect and misuse. This does not affect any statutory rights that you may have. Please also note that manufacturers’ guarantees are without exception covered within EU If ordering products for use outside EU please call our sales department for non EU guarantee enquiries.

Cancellation/Change of order

If you wish to cancel or make changes to any order you may do so up to 2 days after the placement of the order . All notices of cancellation or change must be given to the Company in writing.


The Company  has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, the Company makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. The Company reserves the right to change price and availability information without notice.

The Company shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

The Company makes no representation or warranty, express or implied (including, without  limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, the Company’s‘s sole liability and the user´s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by the Company of the defective product(s).

The Company shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

No exclusions of the Company´s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of the Company or any of its directors, employees or agents or fraudulent misstatement.


You agree to indemnify and hold the Company , and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit  through the site, your use of the site, your connection to the site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Some hypertext (HTML) links on this website lead  to websites, which are not under the control of the Company. Accordingly, the Company makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any website, which is not under the control of the Company

The Company is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by the Company of the linked site or imply any relationship between the Company and the hyper-linked organisation or individual.

Collection Of Personal Information

By accessing or using this website, you agree to the terms of the Company Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. For additional information about our Privacy Policy please read  the page PRIVACY POLICY  that you can find in the website footer.

When you engage in certain activities on this site, such as registering, ordering products or checking stock, the Company  may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, the Company may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked  to provide a credit card number to a third party ( Paypal or our bank secured collecting payment gateway).

When you submit personal information to the Company you understand and agree that the Company and its subsidiaries, affiliates, banks and trusted  vendors may transfer, store, and process your customer profile in any of the countries in which the Company and its affiliates maintain offices, including without limitation, Italy.

The Company collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to despatch to you the items ordered and to provide you with any benefits that may be made available to registered users. The Company also uses information that you provide as part of our effort to keep you informed about special offers, and other Company’sproducts and services.

The Company recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to the Company o be used to inform you of other products and special offers from the Company , and you indicate this preference when you provide the information to us, we will honor your preference.

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Governing Law And Jurisdiction

This website is controlled and operated by  the Company from its offices in Italy. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing  them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside Italy do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.

All terms and conditions contained on this web site shall be governed by and construed in accordance with Italian and EU  laws. By using this website, you hereby submit to the exclusive jurisdiction of the courts of Italy for the resolution of any dispute arising under or in connection with these Terms or your use of this website.

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Italian and  EU laws.